Sources of New Ideas For Overcoming Implementation Challenges

Friday, October 29, 2010 - Permalink
We worked recently with a manufacturer looking to modernize their ‘e’ business systems, a project driven by customer feedback saying that they were “not easy to do business with.”  The approach we took to provide guidance to them involved going to their customers and asking individuals in their purchasing organization to identify the suppliers that they ranked at the top in terms of providing the right information and facilitating transactions like ordering.  The most significant new ideas came from suppliers in totally distinct product lines.

One of the ways in which best practice companies manage implementation involves bringing lessons from other environments to the project team.  Virtually every implementation project involves venturing into new territory along some dimension.  Look to firms in other industries with experience in those new territories for insights that can help your own firm address them effectively.

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